The effect of human resource management (HRM) practices in service-oriented organizational citizenship behaviour (OCB): Case of telecommunications and internet service providers in Malaysia

In the human resource management-organizational performance research context, this paper is focusing on the effect of Human Resource Management (HRM) practices (pay practice, job security, training and development, supervisor support) on service-oriented Organizational Citizenship Behaviour (OCB) in Malaysian telecommunication and internet service providers. A quantitative study was conducted on 204 customer-contact employees who working in telecommunications and internet service providers in Malaysia. Correlation analysis and multiple regression analysis were applied to analyse the relationships between HRM practices and service-oriented OCB. The results indicate that, job security, training and development, supervisor support and overall perceptions of HRM practices have positive and significant effect on service-oriented OCB with the exception for pay practice

Do Sequels Outperform or Disappoint? Insights from an Analysis of Amazon Echo Consumer Reviews

Rapid technological advances in recent years drastically transformed our world. Amidst modern technological inventions such as smart phones, smart watches and smart home devices, consumers of electronic digital devices experience greatly improved automation, productivity, and efficiency in conducting routine daily tasks, information searching, shopping as well as finding entertainment. In the last few years, the global smart speaker market has undergone significant growth. As technology continues to advance and smart speakers are equipped with innovative features, the adoption of smart speakers will increase and so will consumer expectations. This research paper presents an aspect-specific sentiment analysis of consumer reviews of the first three generations of Amazon Echo. Our text mining and aspect-specific sentiment analyses reveal that price, sound, smart home, connectivity, and comparison are outperforming aspects whereas voice, app, Q&A, companionship, and shelf life are disappointing and sunsetting aspects. Our study demonstrates a novel cross-generation visualization of directional changes in consumer sentiment using the Bollinger Bands and volume charts

Oil palm waste: An abundant and promising feedstock for microwave pyrolysis conversion into good quality biochar with potential multi-applications

Oil palm waste (OPW), comprising mainly of empty fruit bunch, mesocarp fiber, frond, trunk, and palm kernel shell generated from palm oil industry, was collected, characterized, and then pyrolyzed to evaluate their potential to be converted into biochar with desirable properties for use in multi-applications. The OPW was detected to have considerable amounts of carbon (43–51 wt%) and fixed carbon (30–39 wt%), showing potential to be converted into carbon-rich biochar. Microwave pyrolysis of palm kernel shell as the selected OPW produced a biochar with zero sulphur content and high heating value (23–26 MJ/kg) that is nearly comparable to conventional coal, thus indicating its potential as an eco-friendly solid fuel. The biochar obtained was also showed low moisture (<3 wt%) and ash (3 wt%), and a highly porous structure with high BET surface area (210 m2/g), indicating the presence of many adsorption sites and thus showing desirable characteristics for potential use as pollutant adsorbent in wastewater treatment, or bio-fertilizer to absorb nutrient and promote plant growth. Our results demonstrate that OPW is a biowaste that shows exceptional promise to be transformed into high-grade biochar rather than simply disposed by landfilling or burned as low-grade fuel in boiler

Fine-needle aspiration to improve diagnosis of melioidosis of the head and neck in children: a study from Sarawak, Malaysia

Melioidosis, the infection caused by Burkholderia pseudomallei, is associated with a high case fatality rate, due in part to difficulties in clinical recognition and diagnostic confirmation of the disease. Although head and neck involvement is common in children, specific disease manifestations differ between geographic regions. The aim of this study was to provide a detailed description of melioidosis of the head and neck among children in Sarawak, Malaysia, and determine if fine-needle aspiration of suspected head or neck lesions could improve melioidosis diagnosis. Methods We conducted a retrospective descriptive study of all children aged < 12 years with culture-confirmed melioidosis presenting with head and neck manifestations and admitted to Bintulu Hospital in Sarawak, Malaysia, from January 2011 until December 2020. Fine-needle aspiration of head and neck lesions suspected to be due to melioidosis with inoculation in blood culture bottles (FNA + BCB) was used from the beginning of 2016. Results Of 34 children with culture-confirmed melioidosis, 20 (59%) had an infection involving one or more sites in the head and neck. Of these, 17 (85%) were diagnosed in or after 2016. Cervical lymph nodes were the most common organ or site affected, involved in 19 (95%) children. Clinical presentations of B. pseudomallei lymph node infections were highly variable. Five (25%) children had salivary gland involvement. Lacrimal gland involvement (dacryocystitis) and skin or soft tissue infection (scalp abscess) were less frequent. B. pseudomallei was isolated from the head or neck using FNA + BCB in 15 (75%) children and by standard culture methods of direct plating of pus on agar following incision and drainage in only 2 (10%) children. B. pseudomallei was isolated from non-head or neck specimens or blood in 3 (15%) children. Conclusions Manifestations of pediatric head and neck melioidosis in Sarawak, Malaysia, differ from those of other regions. Fine-needle aspiration, mainly of affected cervical lymph nodes, facilitates B. pseudomallei detection and enables confirmation of melioidosis infections

Global variation in anastomosis and end colostomy formation following left-sided colorectal resection

Background End colostomy rates following colorectal resection vary across institutions in high-income settings, being influenced by patient, disease, surgeon and system factors. This study aimed to assess global variation in end colostomy rates after left-sided colorectal resection. Methods This study comprised an analysis of GlobalSurg-1 and -2 international, prospective, observational cohort studies (2014, 2016), including consecutive adult patients undergoing elective or emergency left-sided colorectal resection within discrete 2-week windows. Countries were grouped into high-, middle- and low-income tertiles according to the United Nations Human Development Index (HDI). Factors associated with colostomy formation versus primary anastomosis were explored using a multilevel, multivariable logistic regression model. Results In total, 1635 patients from 242 hospitals in 57 countries undergoing left-sided colorectal resection were included: 113 (6·9 per cent) from low-HDI, 254 (15·5 per cent) from middle-HDI and 1268 (77·6 per cent) from high-HDI countries. There was a higher proportion of patients with perforated disease (57·5, 40·9 and 35·4 per cent; P < 0·001) and subsequent use of end colostomy (52·2, 24·8 and 18·9 per cent; P < 0·001) in low- compared with middle- and high-HDI settings. The association with colostomy use in low-HDI settings persisted (odds ratio (OR) 3·20, 95 per cent c.i. 1·35 to 7·57; P = 0·008) after risk adjustment for malignant disease (OR 2·34, 1·65 to 3·32; P < 0·001), emergency surgery (OR 4·08, 2·73 to 6·10; P < 0·001), time to operation at least 48 h (OR 1·99, 1·28 to 3·09; P = 0·002) and disease perforation (OR 4·00, 2·81 to 5·69; P < 0·001). Conclusion Global differences existed in the proportion of patients receiving end stomas after left-sided colorectal resection based on income, which went beyond case mix alone

A Study on Online Assessment Preference and Performance During COVID-19 Pandemic

The campus closure and lockdown due to the COVID-19 pandemic which took place in 2020 had resulted in the adoption of virtual learning in higher learning institutions in Malaysia. The implementation of fully online learning approaches required both learners and educators to adapt to online assessment methods. In line with this, the shift from physical and written tests to online tests had a significant impact on teaching and learning in the virtual classroom. This paper presents students' preferences for online assessment platforms and types of assessment questions. This study also explores the impact of online assessment towards students' performance during virtual learning. Data was collected through an online questionnaire distributed to students from Multimedia University (MMU), Malaysia. This study found that students preferred closed-ended questions design and Google Classroom as the platform of online assessment. This study also revealed that students' academic performance improved during online learning. The findings of this study will be useful to academics and educators in designing effective online assessments if online learning continues after the pandemic. It also provides a framework for future research into the perceptions of online assessment among educators and academics

Production of bio-fertilizer from microwave vacuum pyrolysis of waste palm shell for cultivation of oyster mushroom (

Microwave vacuum pyrolysis of waste palm shell (WPS) was performed to produce biochar, which was then tested as bio-fertilizer in growing Oyster mushroom (Pleurotus ostreatus). The pyrolysis approach generated a biochar containing a highly porous structure with a high BET surface area (up to 1250 m2/g) and a low moisture content (≤ 10 wt%), exhibiting desirable adsorption properties to be used as bio-fertilizer since it can act as a housing that provides many sites on which living microorganisms (mycelium or plant-growth promoting bacteria) and organic nutrients can be attached or adsorbed onto. This could in turn stimulate plant growth by increasing the availability and supply of nutrients to the targeted host plant. The results from growing Oyster mushroom using the biochar record an impressive growth rate and a monthly production of up to about 550 g of mushroom. The shorter time for mycelium growth on whole baglog (30 days) and the highest yield of Oyster mushroom (550 g) was obtained from the cultivation medium added with 20 g of biochar. Our results demonstrate that the biochar-based bio-fertilizer produce from microwave vacuum pyrolysis of WPS show exceptional promise as an alternative growing substrate for mushroom cultivation

Production of bio-fertilizer from microwave vacuum pyrolysis of waste palm shell for cultivation of oyster mushroom (Pleurotus ostreatus)

Microwave vacuum pyrolysis of waste palm shell (WPS) was performed to produce biochar, which was then tested as bio-fertilizer in growing Oyster mushroom (Pleurotus ostreatus). The pyrolysis approach generated a biochar containing a highly porous structure with a high BET surface area (up to 1250 m2/g) and a low moisture content (≤ 10 wt%), exhibiting desirable adsorption properties to be used as bio-fertilizer since it can act as a housing that provides many sites on which living microorganisms (mycelium or plant-growth promoting bacteria) and organic nutrients can be attached or adsorbed onto. This could in turn stimulate plant growth by increasing the availability and supply of nutrients to the targeted host plant. The results from growing Oyster mushroom using the biochar record an impressive growth rate and a monthly production of up to about 550 g of mushroom. The shorter time for mycelium growth on whole baglog (30 days) and the highest yield of Oyster mushroom (550 g) was obtained from the cultivation medium added with 20 g of biochar. Our results demonstrate that the biochar-based bio-fertilizer produce from microwave vacuum pyrolysis of WPS show exceptional promise as an alternative growing substrate for mushroom cultivation

Activated Carbon for Catalyst Support from Microwave Pyrolysis of Orange Peel

Orange peel, representing an abundant fruit waste in Asia, was transformed into activated carbon via the use of microwave pyrolysis. The orange peel was first subjected to microwave pyrolysis over a range of microwave power in order to produce an optimal yield of activated carbon as the target product. The activated carbon was extensively characterized for its porous characteristics, N2 adsorption and desorption isotherms, thermal stability, and chemical composition in order to assess its potential to be used as a catalyst-support material. Microwave pyrolysis of orange peel showed an approximately 70 wt% yield of activated carbon over the range of microwave power considered. The activated carbon was detected to have a high BET surface area associated with type I isotherm, which indicates the presence of microporous structure, thus exhibiting a characteristic of high adsorption capacity. The high adsorption capacity suggests that the activated carbon produced using this pyrolysis approach could act as an adsorbent to adsorb metal ions, therefore it shows great potential to be used as a catalyst-support material—the base material to which catalytically active substance such as metal binds to form a heterogeneous catalyst. The activated carbon also demonstrated high thermal stability in N2 atmospheres, representing a durable material to be synthesized into a catalyst for use in thermal process. Our results show that the activated carbon produced from microwave pyrolysis of orange peel shows exceptional promise as a catalyst-support material

Production of activated carbon as catalyst support by microwave pyrolysis of palm kernel shell: a comparative study of chemical versus physical activation

Palm kernel shell (PKS), representing an abundantly available oil palm waste in Malaysia, was transformed into activated carbon by microwave vacuum pyrolysis. PKS was first carbonized to produce biochar, followed by an activation process with chemical or water to produce chemically and physically activated carbon, respectively. The activated carbon materials were characterized for their porous characteristics and elemental and proximate composition to examine their suitability as catalyst support. Catalysts were synthesized by supporting nickel on the activated carbon materials and tested for their performance in the methane dry reforming reaction. Microwave vacuum pyrolysis of PKS-derived char resulted in up to 89 wt% yield of activated carbon. The activated carbon was detected to have high Brunauer–Emmett–Teller (BET) surface area associated with a highly porous surface, characteristics of high adsorption capacity corresponding to many sites for adsorption of metal atoms with great potential for use as catalyst support material. Nickel atoms were detected on the surface of the activated carbon catalyst support, indicating successful synthesis of nickel-supported catalyst. The catalysts showed high methane conversion (up to 43 %), producing approximately 22 % gaseous products (CO + H 2 ). These results show that activated carbon produced from microwave pyrolysis of palm kernel shell is a promising catalyst support material. Chemically activated carbon performed better as catalyst support compared with physically activated carbon in terms of CH 4 and CO 2 conversions